Welcome to the world of QUNA

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FAQ

FAQ (FREQUENTLY ASKED QUESTIONS):

1. Is private labeling available for desired products?
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  • Certainly! We offer bespoke private labeling and custom packing solutions meticulously tailored to meet your exclusive needs.

2. Is it possible to test the market with a small initial order?
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  • Absolutely! You can embark on your brand's journey with a minimal order quantity, starting with just 3 pieces, perfect for testing the market with your private labels.

3. Are sample items available prior to placing an order?
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Of course! Samples are available for review. While some samples may be complimentary when in stock, shipping fees remain the customer's responsibility.

4. What shipping methods can we opt for?
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We cater to large-scale production needs by offering sea shipping directly to your nearest port, ensuring hassle-free delivery.

5. What are the payment terms for OEM/ODM services?
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Our payment protocol for OEM/ODM services includes T/T: requiring a 30% deposit upfront, with the remaining 70% T/T before shipment.

6. How does your sample policy work?
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You're welcome to order samples ahead of any bulk order to ensure complete satisfaction.

7. What makes us the preferred choice?
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Enjoy the dual benefits of direct-from-factory sales paired with stellar after-sales service. Our unwavering dedication to excellence and reliability is designed to help foster a promising and enduring business partnership with you!

8. Is it possible to print our logo on the products?
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Absolutely! Our OEM and ODM services include comprehensive private labeling to ensure your brand garners the attention it deserves.

9. Can we design our own packaging?
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Indeed! We can create customized packaging designs specifically for you, accommodating even low minimum order quantities.

10. Can we tailor a palette with our distinct colors?
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Yes, simply provide your customization preferences, and we will prepare sample items for quality evaluation prior to proceeding with your order.

11. What delivery solutions do you offer?
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We provide a comprehensive range of shipping options, including DHL, UPS, TNT, EMS, as well as air and sea freight to meet your delivery needs.

12. What is your lead time for orders?
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For sample orders: anticipate delivery within 1-3 days after payment processing;Bulk orders with logo customization: expect delivery within 3-7 days;Bulk orders featuring your brand packaging: deliverable within 7-15 days;For OEM/ODM services: anticipate a lead time ranging from 15-45 days.

13.How do you control the quality?
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We will make samples before mass production, and after sample approved, we will begin mass production. Doing 100% inspection during production; then do random inspection before packing; taking picture for confirmation.

14.If any quality problem, how can you settle it for us?
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If any breakage or defect products were found, you must take the pictures from the original carton. All the claims must be presented within 7 working days after discharging the container. This date is subject to the arrival time of container.We will advise you to certify the claim by third party, or we can accept the claim from the samples or pictures you present, finally we will completely compensate all your loss.

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